{"id":5739,"date":"2022-01-17T23:31:06","date_gmt":"2022-01-17T22:31:06","guid":{"rendered":"https:\/\/intuitionlang.wpengine.com\/?page_id=5739"},"modified":"2025-05-02T13:09:46","modified_gmt":"2025-05-02T12:09:46","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/intuitionlang.com\/complaints-policy\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"

Complaints Policy<\/strong><\/h1>\n

<\/p>\n

If you have a problem, however small, with any of our services, please contact us immediately so that we can resolve the matter as quickly as possible.<\/p>\n

We promise that we will:<\/p>\n\n

    \n \t
  1. Listen to what you have to say carefully<\/li>\n \t
  2. Take what you say seriously<\/li>\n \t
  3. Do whatever we can to improve the situation<\/li>\n<\/ol>\n

    Please contact the Account Manager<\/em> who is responsible for your course in the first instance. Our Account Managers are specifically trained to deal with a range of common course issues and will be happy to help resolve whatever issue you may have.<\/p>\n

    If your Account Manager cannot resolve your problem or you would like to escalate your complaint, please follow the steps below.<\/p>\n

    Please note that:<\/p>\n\n